Terms of Service

These Terms of Service (the "Terms") apply to everything bought, applied for, entered, or subscribed to through stacksos.org and the client storefronts it hosts (the "Platform").

The Platform is operated by Streamline Studios of Phoenix, Arizona (the "Studio"), which sells design work, subscription retainers, course content, merchandise and one-off services. Event registrations, vendor spots and sponsorships offered through the same Platform are sold by Stacks Productions of Phoenix, Arizona (the "Organizer"). "We", "us" and the "Seller" mean whichever of the two sold you the product or service in question.

The Refund and Cancellation Policy forms part of these Terms and is incorporated into them by reference. Please read both. The two documents are written to say the same thing about the same subjects. If they ever conflict, the Refund and Cancellation Policy governs refunds, credits and cancellations, and these Terms govern everything else.

1. Agreement by submission, and the record of it

• 1.1 By submitting a vendor, sponsor or entry application, placing an order, purchasing a course lesson, or starting a subscription through the Platform, you accept these Terms and the Refund and Cancellation Policy as they read on the date of that submission. Each version is identified by the "Last updated" date and the version number shown at its head. The version of these Terms is 2026-10-10. We retain the dated text of every version we publish.
• 1.2 These Terms and the Refund and Cancellation Policy are published in full, at all times, at stacksos.org/terms/ and stacksos.org/refund-policy/, and are linked from the form you submit. They can be read in full before you submit anything, and it is your responsibility to read them.
• 1.3 The agreement box. Before a vendor or sponsor application can be sent, you must tick a box that is not ticked for you. The statement beside it reads:

  "I have read and agree to the Terms of Service and the Refund Policy. I am the cardholder or I am authorized to use this card, everything I entered here is true, and I understand a hold is placed on my card now and charged only if my application is approved."

  Where the spot is paid for immediately rather than held, the same box reads:

  "I have read and agree to the Terms of Service and the Refund Policy. I am the cardholder or I am authorized to use this card, everything I entered here is true, and I understand my card is charged now to lock this spot."

  For a free car show entry, the box reads:

  "I have read and agree to the Terms of Service and the Refund Policy, and everything I entered here is true and mine to enter."

• 1.4 The box is enforced on our servers, not only in the page. A submission that does not carry that agreement is refused, no application is created, and no hold is placed on any card. Every application whose record carries version 2026-09-10 or later therefore has an affirmative act of acceptance behind it.
• 1.5 What you are confirming. By ticking that box and submitting, you represent and warrant that: you are at least 18 years old; the information you have given is true and complete; you are the authorized holder or authorized user of the payment method you provide, or you have that holder's express permission to use it; and, where you are applying on behalf of a business, you have authority to bind that business to these Terms.
• 1.6 We record the acceptance. At the moment you submit, the Platform writes a record that includes the exact sentence shown above your submit button, the version of these Terms and of the Refund and Cancellation Policy that were live at that moment, the date and time taken from our own systems rather than from your device, the email address you gave, the event and the amount that was on the screen, the page address you were on, the browser identifier your device sent, and the network address the submission arrived from where our host provides it. Section 5 lists the whole record. These records are appended, never edited and never deleted.
• 1.7 Electronic records and signatures. You consent to transact with us electronically. You agree that your tick and your submission constitute your electronic signature, that the electronic records described in section 5 satisfy any requirement that an agreement be in writing and be signed, and that they are admissible as evidence of the agreement, to the fullest extent permitted by the federal Electronic Signatures in Global and National Commerce Act and Arizona law. You may request a paper copy of your record by emailing us.
• 1.8 If you do not agree to these Terms, do not tick the box, and do not submit an application, an order, an entry, or a subscription.

2. Card authorization holds on applications

This section describes what actually happens to your card when you apply for a vendor or sponsor spot. It is important, so it is written plainly.

• 2.1 Submitting a vendor or sponsor application places an authorization hold on your payment card for the price of the spot. An authorization hold reserves funds with your card issuer. It does not transfer them to us. No money moves at the time of application.
• 2.2 You authorize that hold at the moment you submit the application. The amount is shown to you before you submit, and the sentence you tick says a hold is being placed. If you do not intend to authorize a hold on your card for that amount, do not submit an application.
• 2.3 If the Organizer approves your application, the hold is captured. That capture is the charge, and it is for the same amount that was held. You receive an approval email and, for most events, an instruction packet with your gate credential.
• 2.4 If the Organizer denies your application, the hold is released and no charge is made.
• 2.5 The release or expiry of a hold is not a refund. It is the return of reserved funds that were never transferred to us. It is the intended operation of the application process, not a correction of an error, and it is not an admission that anything went wrong.
• 2.6 Authorization holds have a limited lifetime set by the payment processor, currently seven days for cards processed by Stripe. Orders placed under our former processor were held for a shorter period, about three days. If no decision is reached before a hold expires, the hold lapses and is released by the processor, and you may instead be sent a personal payment link to complete payment if you are later approved. Completing payment through that link is subject to these Terms in the same way. A spot is only secured once payment has been completed.
• 2.7 How quickly a released or lapsed hold stops appearing on your statement is determined by your card issuer, not by us. We cannot accelerate it. If the hold is still showing after your issuer's normal period, contact your issuer, and tell us as well so we can send you our record of the release.
• 2.8 If a hold cannot be placed, your application is not submitted and no spot is reserved.
• 2.9 One application per business, per event. Submitting the same application repeatedly may place more than one hold. If that happens, tell us and we will release the duplicates.

3. All sales are final

Except as expressly provided in these Terms or the Refund and Cancellation Policy, or as required by applicable law, all sales are final. In particular, payments for vendor spots, sponsorships, course lessons, one-off services and digital content delivered immediately are not refundable once made.

• 3.1 Except where the Event Delivery Money-Back Guarantee in section 6A of the Refund and Cancellation Policy applies to an event service we did not deliver, approved vendor and sponsor spots are not refundable on account of non attendance, weather affecting attendance, the number of people who attend, the sales you make or do not make at an event, the presence of other vendors including vendors in the same category, or any other circumstance within your control. What you buy is the spot and the opportunity, not a result.
• 3.2 Course lessons are digital content delivered immediately on purchase. By purchasing a lesson you request immediate delivery and acknowledge that, once the lesson has been unlocked to your account, no refund is available.
• 3.3 One-off services are not refundable once work has commenced. Where a deposit is paid, the deposit is earned on commencement and is not refundable.
• 3.4 If an event is cancelled by the Organizer, holders of paid vendor or sponsor spots for that event choose either a refund of the fee they paid for that event or a credit of equal value toward a future event produced by the Organizer. Credits are non transferable and have no cash value. The full terms are in section 6 of the Refund and Cancellation Policy.
• 3.5 Merchandise is handled separately. See section 11.
• 3.6 Every vendor and sponsor booking carries the Event Delivery Money-Back Guarantee and, for a vendor's first event, the Repeat Event Booth Credit, on the terms in section 6A of the Refund and Cancellation Policy, also published at stacksos.org/guarantee. They cover delivery of the listed event services. Sales, leads, attendance and profits are not guaranteed, and the booth credit is a booth, never cash.

4. Billing questions and payment disputes

If something about a charge looks wrong to you, we want to hear it from you before you hear it from your bank. Almost every billing question we receive is resolved the same day. This section sets out what you agree to do, what we will do, and what you remain responsible for.

• 4.1 Contact us first. You agree that, before initiating a dispute or chargeback with your bank or card issuer, you will first contact us at stacksprod@gmail.com describing the charge and the concern, and will allow us seven (7) days from the date of that message to review and respond.
• 4.2 Good faith. Raising a dispute without first contacting us and allowing that seven day period is a breach of this section. We take that breach into account in deciding whether to offer you service in future, and we state it plainly in the evidence we submit.
• 4.3 The record we submit. Where a dispute is raised, we retain and will submit to the payment processor, the card networks and your card issuer the full record of the transaction and of your agreement. That includes the date and time of your submission, the exact sentence you ticked, the version of these Terms and of the Refund and Cancellation Policy in effect on that date, the details you submitted, the amount shown to you, the authorization and any capture, our correspondence with you, and our evidence of delivery, including approval emails, instruction packets, gate credential scans and lesson unlock times. Section 5 lists these items.
• 4.4 Records as evidence. You agree that the records described in section 5, together with the payment processor's own records, constitute evidence of the transaction and of your agreement to these Terms, and you consent to their disclosure to the payment processor, the card networks and your card issuer for the purpose of resolving a dispute.
• 4.5 Costs of a dispute. Where a dispute is resolved in our favor, or is withdrawn after being raised, you remain responsible for the original amount together with any dispute fee or administrative fee the payment processor charges us in connection with it, and any reasonable costs of collection, to the extent permitted by applicable law.
• 4.6 Disputing and attending. If you raise a payment dispute in respect of a spot and you, your business, or anyone in your party then attends the event, occupies the spot, or uses a credential issued to you, that attendance is evidence that the service was delivered. We may remove you and your party from the event without refund, and we may seek the amount due together with any fees under section 4.5, to the extent permitted by applicable law. Gate credentials record the date and time of entry.
• 4.7 Future service. Accounts and businesses associated with abusive or bad faith disputes may be refused future applications, orders and subscriptions.
• 4.8 Your rights are not removed. Nothing in this section removes or limits any right you have under applicable law, or under your card issuer's own rules, to raise a dispute. This section sets out what you agree to do first, what we will do in response, and what you remain responsible for as between you and us.

5. The record we keep

So that there is no ambiguity about what was agreed and when, the Platform keeps a record of every submission. Depending on what you bought or entered, that record includes:

The acceptance itself

• the exact sentence you ticked, stored word for word as it appeared on your screen;
• the version of these Terms and of the Refund and Cancellation Policy that were live at that moment, each identified by its "Last updated" date and version number;
• the date and time of the acceptance, taken from our own systems rather than from your device;
• the email address you gave, and the application or entry the acceptance belongs to;
• the amount that was displayed to you at that moment;
• the page address you were on, the browser identifier your device sent, and the network address the submission arrived from together with the source of that address, where our host provides them.

The transaction and the delivery

• the date and time your application, order, entry or subscription was received;
• the business name, Instagram handle, email address and telephone number you submitted, and your answers to the application questions;
• the event, spot type and amount that applied to your submission;
• the date and time the card authorization hold was placed, and the payment processor's own record of the checkout session and the authorization;
• the date and time your application was approved or denied, and any reason given;
• the date and time your confirmation email and instruction packet were sent;
• your gate credential and, if it was scanned, the date and time you were checked in at the event;
• for course purchases, the date and time each lesson was unlocked to your account.

The acceptance record is appended, never edited and never deleted. If a correction is needed, a new record is added; the original stays as it was. These records are kept for as long as we may need them to resolve a dispute or to meet a legal or tax obligation. How we handle personal information generally is described in the Privacy Policy.

6. Your application must be accurate

• 6.1 The information in your application must be true and complete, including your identity, your business, what you intend to sell or display, and the equipment you intend to bring.
• 6.2 Approval is granted on the basis of what you told us. If what you bring, sell or display materially differs from your application, or if any material statement in your application was false, we may refuse you entry or remove you from the event without refund, and the sale remains final under section 3.
• 6.3 Submitting a false application, or an application using a payment method you are not authorized to use, is a breach of these Terms and may be reported to the payment processor and, where appropriate, to law enforcement.
• 6.4 Keep the email address and telephone number on your application current. Approvals, instruction packets and gate credentials are sent to the address you gave. A packet that was sent to the address you supplied counts as delivered, and non delivery caused by a wrong address, a full mailbox or a spam filter is not grounds for a refund. Tell us and we will resend it.

7. Non attendance and cancellation by you

• 7.1 An approved and paid spot is held for you for the whole of the event and is withheld from other applicants. If you do not attend, the spot is not refunded and is not credited. It cannot be resold by us on your behalf.
• 7.2 If you cancel after approval, the payment is not refunded. We may, at our sole discretion and as a goodwill gesture rather than an obligation, offer a credit toward a future event. Any such offer is specific to that instance and does not create a right or a precedent.
• 7.3 Arrival and load in times are published on the event page and in your instruction packet. Arriving after load in closes may mean you cannot be placed, and that is treated as non attendance under 7.1.
• 7.4 Weather, low attendance, a slow sales day, and the presence of other vendors including vendors in the same category are ordinary risks of an outdoor market and are not grounds for a refund, except that a paid category exclusivity is covered by section 6A of the Refund and Cancellation Policy, and a slow first event may earn the Repeat Event Booth Credit described there, which is a booth, not a refund.
• 7.5 Spot placement, the size of the crowd, the mix of vendors and the layout of the event are matters for the Organizer. We consider requests but do not guarantee a particular location, neighbor or foot traffic, and no such guarantee is made anywhere on this Platform.

8. Conduct at events and removal

• 8.1 Vendors, sponsors, entrants and their staff must follow the rules published on the event page, the instructions in the vendor packet, and any lawful direction given by event staff, the venue, or a public authority on the day.
• 8.2 You are responsible for your own setup, canopy, weights, equipment, power, permits, licenses and insurance, and for the conduct of everyone in your party.
• 8.3 We may remove you and your party from the event without refund for: selling or displaying anything unlawful or materially outside what your application described; unsafe setup after a warning; harassment, threats, violence, or abuse of staff, other vendors, entrants or attendees; being under the influence in a way that affects safety; damage to the venue or to other people's property; or a serious or repeated breach of the published event rules.
• 8.4 Removal under 8.3 ends your right to occupy the spot for that event. It does not create any right to a refund, a credit, or a spot at a future event.
• 8.5 You are responsible for damage caused by you, your party or your equipment to the venue, to our property, or to another person's property, and we may pass on any charge the venue makes to us as a result.

9. Transfer, sharing and resale of a spot

• 9.1 A spot is sold to the applicant named in the application and is personal to that applicant. It may not be transferred, assigned, sublet, shared with another business, or resold, whether for money or not, without our prior written consent.
• 9.2 Gate credentials are issued to you and may not be shared, copied, sold, or passed to anyone outside your party.
• 9.3 A spot or credential transferred, shared or resold in breach of this section may be cancelled without refund, and the person presenting it may be refused entry.
• 9.4 Requests to change the business named on a spot should be sent to us before the event. We may agree, refuse, or agree on conditions, at our discretion.

10. Free entries, car show registrations and waitlists

• 10.1 Some lanes are free, including car show registration. A free entry is still an application under these Terms, is still accepted by ticking the agreement box, and is still recorded in the same way.
• 10.2 A free entry is a request to be considered. It is reviewed, and it is not confirmed until you receive an approval with your gate credential.
• 10.3 By submitting a photograph with an entry you confirm that the vehicle or item is yours to enter, that the photograph is yours to submit, and that you grant us the license in section 15.4 to use it to review, publish and promote the event. One entry per email address, per event.
• 10.4 Joining a waitlist reserves nothing and places no hold. A waitlist place becomes a spot only when we send you an approval or a payment link and payment is completed.

11. Merchandise and storefront orders

• 11.1 Items are made to order after your payment. Nothing is printed until you pay.
• 11.2 Because items are produced for you, an order can only be cancelled before production starts. Contact us immediately if you need to cancel.
• 11.3 If an item arrives damaged, misprinted, or not as ordered, tell us within 14 days of delivery with photographs, and we will replace it or refund it, at our election.
• 11.4 Size, fit and color preference are not defects. Please check the size guide before ordering. Printed colors can vary slightly from what a screen shows.
• 11.5 Shipping costs are shown at checkout. Delivery times depend on production and the carrier. Delays caused by the carrier, or by an incorrect or incomplete address you supplied, are not grounds for a refund, although we will always help you trace an order. Risk of loss passes when the carrier takes the parcel.

12. Retainer plans, trials and subscriptions

• 12.1 Retainer plans are billed in advance each billing period, ordinarily monthly, through our payment processor, currently Stripe, and renew automatically until cancelled.
• 12.2 How to cancel. You may cancel at any time by emailing stacksprod@gmail.com from the address on the subscription, or by replying to any of our emails, and asking us to cancel. We action cancellations promptly and confirm them to you by email. Cancellation stops future charges and takes effect at the end of the billing period you have already paid for. No refund, credit or proration is given for the unused remainder of a billing period.
• 12.3 Where a free trial is offered, your card is placed on file and no charge is made during the trial. The subscription converts to a paid subscription automatically when the trial ends unless you cancel before it ends. The length of the trial and the price that applies when it ends are disclosed before you subscribe, and the checkout page identifies when your first charge will occur.
• 12.4 Where an introductory discount is offered, it applies only to the period disclosed at signup, after which the standard price disclosed at checkout applies. Continuing past that period is your acceptance of the standard price.
• 12.5 Cancelling is your responsibility and takes effect when you ask us to cancel, not retroactively. Forgetting to cancel before a trial ends or a renewal falls due is not grounds for a refund. If you asked us to cancel and we did not action it, tell us and we will correct it, including refunding a charge we should not have taken.
• 12.6 A retainer buys the scope described in your plan for that period. Unused capacity in a period does not roll over.
• 12.7 We may change subscription pricing on notice to you before your next renewal. If you do not want the new price, cancel before that renewal.

13. Profit split launches

Profit split launches are reviewed individually and, if approved, are governed by a separate written agreement between you and the Studio. Nothing on this site, and no conversation about a launch, whether by email, direct message or in person, creates a profit split agreement on its own.

14. Courses and digital content

• 14.1 Course lessons are digital content delivered immediately after purchase. Once a lesson has been unlocked to your account it is not refundable, and the date and time of that unlock is recorded.
• 14.2 Access is granted to you personally. Lessons and their materials may not be shared, resold, redistributed, republished, recorded, or used to build a competing course or program.
• 14.3 Course content is educational. It is not a guarantee of any particular result, income, audience or outcome, and no such guarantee is made anywhere on this Platform.
• 14.4 Sharing your access credentials may result in access being withdrawn without refund.

15. Photography, video and intellectual property

• 15.1 Events produced by the Organizer are photographed and filmed. By attending, entering, or occupying a spot, you and your party consent to being photographed and filmed, and grant us a non exclusive, royalty free, perpetual license to use that footage and those images to promote the events, the Organizer and the Studio, in any medium.
• 15.2 All photographs, video, edits, graphics, copy and other content we produce remain our property. You may reshare content we publish about your business on social media with credit. You may not sell it, license it, use it in paid advertising, or remove or obscure any mark on it, without our prior written consent.
• 15.3 The Platform itself, including its text, layout, code and branding, is our property. You may not copy, scrape, republish or reuse it.
• 15.4 You keep ownership of your own logos, names, product images, vehicle photographs and other material. By submitting them, you grant us a non exclusive, royalty free license to use them to review and fulfill your submission and to promote the event you are appearing at, and you warrant that you have the rights to grant that license and that the material infringes nobody else's rights.
• 15.5 If you would prefer not to appear in event photography, tell a member of the event crew on the day and we will do our best to accommodate you, although we cannot guarantee removal from crowd footage.

16. Design work and ownership

Designs we create remain the property of the Studio until they are paid for in full, or as set out in your separate agreement with us. Deliverables are provided for the use described in that agreement. You are responsible for having the rights to any logos, names, images or other material you ask us to use, and for approving proofs before anything is produced or published. Once you approve a proof, the cost of reprinting or rebuilding what you approved is yours.

17. Licenses, permits, insurance and taxes

• 17.1 You are responsible for holding every license and permit your trade requires, including any transaction privilege tax license, food handling permit, or fire or safety approval that applies to what you are doing.
• 17.2 You are responsible for reporting and paying your own taxes on what you sell. We do not collect or remit sales tax on your behalf on your own sales.
• 17.3 You are responsible for your own insurance for your property, your staff and your liability to others. We do not insure your goods, equipment, cash or vehicle.
• 17.4 If a venue, a public authority or an insurer requires proof of any of the above, you must provide it on request. Failure to do so may mean you cannot be placed, and that is treated as non attendance under 7.1.

18. Acceptable use

Do not use the Platform or any storefront for anything unlawful, to submit false applications or payment details, to test or use payment credentials you are not authorized to use, to scrape or overload the service, or to interfere with it or with other users. We may refuse, cancel or archive orders, applications and accounts that break these Terms.

19. Electronic communications and notices

• 19.1 By giving us your email address or telephone number, you agree that we may contact you about your application, order, entry, subscription, or the event you are attending, by email, text message or telephone. These are service messages and are part of delivering what you bought.
• 19.2 Marketing emails carry an unsubscribe link and marketing texts can be stopped by replying STOP. Unsubscribing from marketing does not stop service messages about a live application or order.
• 19.3 Notices to us must be sent to stacksprod@gmail.com. Notices to you are sent to the email address on your submission and are treated as received on the day they are sent.

20. Assumption of risk and limitation of liability

• 20.1 Outdoor events carry ordinary risks, including weather, heat, uneven ground, crowds, moving vehicles and the acts of other people. You attend, enter and trade at your own risk and are responsible for your own equipment, stock, cash, vehicle and property.
• 20.2 To the fullest extent allowed by law, our total liability to you for any order, application, entry, spot, plan or piece of content is limited to the amount you actually paid us for it.
• 20.3 To the fullest extent allowed by law, we are not liable for indirect or consequential losses, including lost profits, lost sales, lost opportunity, loss of data, or loss of reputation, and we are not liable for attendance levels, weather, venue decisions, utility failures, or the acts or omissions of attendees, entrants, other vendors, the venue, or any other third party.
• 20.4 The Platform is provided as it is. We work hard to keep it accurate and available, but we do not warrant that it will be uninterrupted or error free.
• 20.5 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

21. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless the Studio, the Organizer, and their staff and contractors, against any claim, loss, damage or reasonable cost, including reasonable attorney fees, arising from: your breach of these Terms; your acts or omissions, or those of your staff or party, at an event; anything you sell, display, serve or hand out; or any material you supplied to us that infringes someone else's rights.

22. Events outside our control

We are not liable for a failure or delay caused by something outside our reasonable control, including severe weather, fire, flood, a public health order, a venue closure, a power or network failure, a strike, an act of a public authority, or the failure of a payment processor or other supplier. If such an event forces us to cancel or postpone, section 3.4 and the Refund and Cancellation Policy govern what you receive, which is your choice of a refund of that event's fee or a credit of equal value toward a future event. Events outside our control never take away a refund under the Event Delivery Money-Back Guarantee in section 6A of that Policy.

23. Time limit for claims

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms, or to anything bought, applied for or entered through the Platform, must be brought within one (1) year after the event giving rise to it, or it is permanently barred.

24. General

• 24.1 Entire agreement. These Terms and the Refund and Cancellation Policy, together with any separate written agreement you have signed with us, are the whole agreement between us about their subject. They replace any earlier discussion, direct message, text message or representation.
• 24.2 No oral variation. A change to these Terms, or a concession in your favor, is binding on us only if we put it in writing. Nothing said in a direct message or in conversation varies these Terms.
• 24.3 No waiver. If we do not enforce a right on one occasion, that is not a waiver of it, and it does not stop us enforcing it later.
• 24.4 Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign ours to a successor to our business.
• 24.5 Severability. If any provision is held unenforceable, it is severed to the minimum extent necessary and the rest remains in full effect.
• 24.6 No third party rights. These Terms are between you and us. Nobody else may enforce them.
• 24.7 Headings. Headings are for reading convenience and do not affect meaning.

25. Changes to these Terms

We may update these Terms. The "Last updated" date and version number at the top identify the current version. Changes apply to submissions made on or after the date they are published, and do not change the terms that applied to a submission you already made. The version that governs your transaction is the version in effect on the date you submitted it, which is the version recorded against your acceptance under section 1.6. The one exception only adds to your rights: section 6A of the Refund and Cancellation Policy, and the choice of a refund or a credit in its section 6, reach bookings made before they were published, as section 16 of that Policy explains.

26. Governing law, venue and waivers

These Terms are governed by, and construed in accordance with, the laws of the State of Arizona, United States, without regard to its conflict of laws principles. You and we agree that the exclusive venue for any dispute arising out of or relating to these Terms, or to anything bought, applied for or entered through the Platform, is the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts.

To the fullest extent permitted by applicable law, you and we each waive any right to a trial by jury, and each agree that claims will be brought only in an individual capacity and not as a plaintiff or class member in any class or representative proceeding. If any part of this paragraph is held unenforceable, that part is severed and the remainder of these Terms continues in full effect.

Contact

Streamline Studios, Phoenix, Arizona.
stacksprod@gmail.com
Privacy policy · Refund policy · Data deletion